In the 1960s I took a job with Humble Oil and Refining Co., which later became Exxon. After my extensive training was assigned to a retail service station territory. I was assigned to a territory of 23 retail service stations in east Dallas.
Things went well until Shell chose to enter the local market and ‘pirated’ away three of my best managers. This total attack was all over the Dallas and Fort Worth area.
The result was Shell swept up the entire supply of potential managers.
Since I had to keep all 23 of my stations open, I was quite busy hiring driveway salesmen to keep the clients in my area properly serviced. I was lucky in being able to find honest, hard-working men to help keep three stations open. You might imagine how busy I was besides managing three stations and still managing and training at another twenty stations.
This meant I did some training on the run!If a service station attendant made a good sales presentation, I saw he was rewarded. Often, I would buy four top of the line tires, even though my car really did not need them because the salesman did an excellent job selling them.
The same goes for batteries, oil changes, and such.
Some of the older, more experienced dealers in my territory knew I was under a lot of pressure, and would press me for more service, or equipment.
I didn’t mind if I got quid pro quo.
On one occasion I was present at a dealer exchange, where my old Humble manager was leaving, and I was to install new management. The station was equipped with a drive-on car hoist. My men had just finished change the oil in a customer’s car, The lift was not a frame lift, the car was in neutral and began rolling backwards off the ramp. There were a lot of cars in the area, and a hand for the old manager saw this car rolling off the rack, and his older, restored car was in line to have a collision. He stands between his car and the vehicle that was about to collide with his car, and the result is he receives two broken lower legs.
My car was the most outside and so I put him in my car and rushed him to the nearest emergency room.
There was a management meeting to discuss what should be done. I could have been fired for this accident that was accredited to my crew because they were responsible for not properly securing the car being serviced. Some were for my termination, and others were not. It did not matter what they decided because Humble would probably be sued in any case.
But the final decision was I had done the right thing by getting this injured man to medical attention, acting quickly, doing what was the right thing to do!
Overall, I learned a lot about dealing with both employees and customers. I spent a lot of money painting, upgrading agent stations where needed. I had the authority to spend with my signature alone whatever was needed. The color was changed from a buff tan, to white, red, and blue.
I made sure to horse trade with my dealers. When they asked me to pay for some change, I would ask for something in return. It was standard procedure for all agent stations to have no condom machines in their rest rooms. Dealer stations were not under the same rules, but if one asked for exchange, I asked they remove all such machines in return.
One iron clad rule we followed was to fire any employee who stole from the cash register. Not only terminate him but call all the other Humble managers to tip them off to avoid hiring him. We hoped this forced the culprit out of town.
I want to mention the reason I resigned after one year. My sales manager and I had made a tour of all the stations for which I would be responsible, and we made a list on a legal sized notepad. It was a very long list.
He said, “If you get all this done in a year, you will get a raise!” Some I ‘spared no expense, or effort to complete that list.’ I got it done in late November, but had heard nothing from this manager, so I called him.
He said he would have to call Humble headquarters in Houston. He got back later and said Houston said there would be no raises that year, not only no, but Hell no! That ripped it for me! I began looking for a job immediately and wound up with a division of American Cyanamid, called Lederle Laboratories as a drug salesman.
Now, being a native Texan and our families mostly blue-collar workers in some way working in the oil patch, I had an uncle who was a manager for a division of Conoco Co.
He said, ‘Bob is crazy for leaving Humble. He is driving around in a suit and an air-conditioned car, working for the best oil company in the business, and he quits! He is crazy! Uncle Doug did not know I got an automatic raise upon joining, but a much better chance of being promoted!
My work ethic had been so strong with Humble, when I applied to Lederle, I was winning sales contests regularly, and in about four years promoted. In less than ten years, I was the highest paid district manager in the company! Just Sayin…RJS
In the 1960s I took a job with Humble Oil and Refi... (
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