Fenwick (Pure Fishing warranty)
Pennsylvania Fishing
Jan 18, 2023 20:55:11 #
A while back I posted about a disaster I encountered while fishing with my BIL in which I inadvertently broke 2 rods with a launched anchor while slamming on the brakes to avoid a deer. Broke an old Fenwick HMG and newerSt. Croix. Contacted both companies and explained it was all my fault as the anchor wasn’t properly secured. St. Croix didn’t respond but Fenwick told me to send them a picture of the break, model# and a photo of the entire rod along with the original receipt if it was still in my possession. Unbelievably, I had the receipt from 2003 in my gun cabinet
and sent it all in via email. 3 days later I received a new rod free of charge and get this, an apology that they were temporarily out of stock on that particular HMG model and instead sent me an elite upgrade. They’ve got my business for life. Their rods aren’t particularly inexpensive but are great bangs for the buck and backed by one heck of a warranty. 20 years old, broken by a bonehead move and yet still honored. I was blown away.
and sent it all in via email. 3 days later I received a new rod free of charge and get this, an apology that they were temporarily out of stock on that particular HMG model and instead sent me an elite upgrade. They’ve got my business for life. Their rods aren’t particularly inexpensive but are great bangs for the buck and backed by one heck of a warranty. 20 years old, broken by a bonehead move and yet still honored. I was blown away.
Jan 18, 2023 20:59:31 #
bknecht wrote:
A while back I posted about a disaster I encounter... (show quote)
That’s awesome. I have Fenwick rods.
Jan 18, 2023 21:01:34 #
Jan 18, 2023 21:06:56 #
Love to hear stories like this. Congrats bk. Usually someone is getting the shaft by these big companies.
Jan 18, 2023 21:08:16 #
NJ219bands wrote:
That’s awesome. I have Fenwick rods.
Love them NJ, have a few “higher end” rods but am more impressed with the Fenwicks.
Jan 18, 2023 21:11:16 #
OJdidit wrote:
Glad they came through for you!
That they did OJ, honoring a 20 year old rod broken by my dumb a$$ mistake…. hard to believe. And to top it off with an apology on sending me an upgraded model, hard to fathom.
Jan 18, 2023 21:24:30 #
Danger25 wrote:
Love to hear stories like this. Congrats bk. Usually someone is getting the shaft by these big companies.
Gotta agree Danger, in this day and age to receive that type of treatment I believe is extraordinarily rare.
Jan 18, 2023 21:26:25 #
bknecht wrote:
That they did OJ, honoring a 20 year old rod broken by my dumb a$$ mistake…. hard to believe. And to top it off with an apology on sending me an upgraded model, hard to fathom.
bknecht..... Well Bro, keep this event in mind to temper the next bad day that comes along ( it WILL ).
Jan 18, 2023 21:30:54 #
bknecht wrote:
A while back I posted about a disaster I encounter... (show quote)
Wow that amazing company totally needs more to make a better world 👍🏽👍🏽🇺🇸🇺🇸🇺🇸🦅🦅🦅
Jan 18, 2023 21:33:29 #
nutz4fish wrote:
bknecht..... Well Bro, keep this event in mind to temper the next bad day that comes along ( it WILL ).
For sure nutz, happens to me more than I like. At least I excell at one thing, however bad.
Jan 18, 2023 21:40:32 #
bknecht wrote:
A while back I posted about a disaster I encounter... (show quote)
Don’t own any but will definitely check them out for my next purchase. It’s about time for my next boneheaded move too. 😁 Been on quite a streak now without accidentally breaking one.
Jan 18, 2023 21:42:53 #
Billycrap2 wrote:
Wow that amazing company totally needs more to make a better world 👍🏽👍🏽🇺🇸🇺🇸🇺🇸🦅🦅🦅
Agreed Billy, didn’t think that courtesy extended to these days but now have renewed faith.
Jan 18, 2023 21:51:21 #
bknecht wrote:
A while back I posted about a disaster I encounter... (show quote)
That was nice of them Brad. They have you hooked for like. Good move on there part.
Jan 18, 2023 22:17:49 #
FourchonLa. wrote:
Don’t own any but will definitely check them out for my next purchase. It’s about time for my next boneheaded move too. 😁 Been on quite a streak now without accidentally breaking one.
Good for you Four, just recently “altered” another rod while shutting the truck door. It was originally 8’6” but is now down to about 7’8. Put a new tip top guide on it and actually like it better at this length, a fortuitous mistake that worked out.
Jan 18, 2023 22:22:55 #
Gordon wrote:
That was nice of them Brad. They have you hooked for like. Good move on there part.
You got that right Gordon, pretty nice rods for the money backed by extraordinary customer service.
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