St Croix broke it
Jul 20, 2021 09:05:37 #
HOWDY50
Loc: Carrollton GA
Broke tip on my St Croix rod (7' light). Called customer service. They advised to cut rod with model & serial # (about 6") & mail it for replacement. Excellent customer service A+++. Loved the fast action & sensitively of the rod. Thanks St Croix for your customer service.
Jul 20, 2021 09:54:15 #
Back about 30 years ago my BIL did similar, walked in the door with the broken rod, went up to the counter and the attendant glanced at it, looked at the model # and grabbed the replacement and handed it to him. No questions asked and he was out the door in about 3 minutes.
Jul 20, 2021 10:06:46 #
Jul 20, 2021 11:31:19 #
I have many St. Croix rods, and by my own fault have had to have two broken ones replaced. Both times, working with St. Croix was excellent and was able to get replacements for both under their warranty program.
They have great customer service and a great warranty program.
St. Croix is a GREAT AMERICAN COMPANY!
They have great customer service and a great warranty program.
St. Croix is a GREAT AMERICAN COMPANY!
Jul 20, 2021 14:26:40 #
I concur with everyone. St. Croix is great! I broke the tip on my 2 pc.. Called SC and received good advice. Fellow told me they would replace it. One option was to mail it to them and the other was to order a new top half. It turned out to be cheaper to buy the new half in lieu of the shipping expenses for returns. About twenty five bucks and I was back in business. Love my SC rod!
Jul 21, 2021 15:10:14 #
HOWDY50 wrote:
Broke tip on my St Croix rod (7' light). Called customer service. They advised to cut rod with model & serial # (about 6") & mail it for replacement. Excellent customer service A+++. Loved the fast action & sensitively of the rod. Thanks St Croix for your customer service.
It gets emotional breaking a favorite rod . Then you have the opportunity to work with the best customer service in the market.
St croix is great to work with.
G Loomis is also pretty painless to work with. Last broken Loomis rod cost me $50 for complete replacement . Heck of a lot better than $500!!!
Jul 21, 2021 16:00:10 #
Joeband
Loc: Roselle, IL
I broke a 20 year old st croix rod, and got new replacement from them for $100 that is a avid series and upgraded in length of rod only third rod sent back in 25 years, great people
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