Quantum reel customer service: Recently while fishing with my grandson he lost the tension knob on my accurist pt reel. I contacted quantum (Zebco) and they advised me that the part...

Ftu209

Recently while fishing with my grandson he lost the tension knob on my accurist pt reel. I contacted quantum
(Zebco) and they advised me that the part was out of stock but if i returned the reel they would send me a new one free of charge. I sent them the reel five days ago and today I received a brand new reel. In todays world that is great customer service and treatment of a customer. Hats off to them from a grateful grandfather.

Grizzly 17 Loc: South central Pa

Ftu209 wrote:

Recently while fishing with my grandson he lost the tension knob on my accurist pt reel. I contacted quantum
(Zebco) and they advised me that the part was out of stock but if i returned the reel they would send me a new one free of charge. I sent them the reel five days ago and today I received a brand new reel. In todays world that is great customer service and treatment of a customer. Hats off to them from a grateful grandfather.

Ft you can't ask for more than that. 👍👍

rapala54 Loc: Nappanee,IN.

Better then the luck I been having with Shimano. Been a year or so and at first they told me the people they contracted for parts failed them. Sent back said we will get in touch. Now mind you this warranty work I just screwed up. Going 2nd year and they still no parts. Thinking about trying new reel..

CamT Loc: La Porte, Texas

That's service for ya, always liked zebco

rapala54 Loc: Nappanee,IN.

When was kid we never worn out those 202's

Gordon Loc: Charleston South Carolina

Ftu. Welcome aboard first of all and that is a great plug for them. We all like that kind of service. Thanks for sharing.

Fredfish Loc: Prospect CT.

Ftu209 wrote:

Recently while fishing with my grandson he lost the tension knob on my accurist pt reel. I contacted quantum
(Zebco) and they advised me that the part was out of stock but if i returned the reel they would send me a new one free of charge. I sent them the reel five days ago and today I received a brand new reel. In todays world that is great customer service and treatment of a customer. Hats off to them from a grateful grandfather.

Great news Ftu, I'd say that's well above and beyond what anyone would expect. Kudos to Zebco!

Ron620DVS Loc: Guntersville Alabama

I think that I am going to contact them and tell them about the 15 pound Largemouth Bass that got away from me on one of their rod and reel combos. Wonder 💭 if they win replace the Nass that I lost 😡...

.

William Tristram Loc: Northern NJ

rapala54 wrote:

Better then the luck I been having with Shimano. Been a year or so and at first they told me the people they contracted for parts failed them. Sent back said we will get in touch. Now mind you this warranty work I just screwed up. Going 2nd year and they still no parts. Thinking about trying new reel..

I have a Shimano spitfire reel lightweight freshwater. The reel is probably 25 years old or so. The bail spring finally went and I couldn't get a spring for it and I tried everywhere. Shinano told me they don't make them anymore to buy a new reel. I can still get a bail spring for my Mitchel 408 with I've had since 1970. I also have two Diawa reels that are older than the Shimano and still have not needed to replace any parts. These Diawas get heavily used each year. Although I loved the Shimano I will not buy another one of their reels. It will be a Diawa when I decide to buy another new reel.

OJdidit Loc: Oak Creek Wisconsin

Great Customer Service! That is how you retain a Customer base!
As we all know…in business, good news travels fast, but bad news travels faster!

Gordon Loc: Charleston South Carolina

Ron620DVS wrote:

I think that I am going to contact them and tell them about the 15 pound Largemouth Bass that got away from me on one of their rod and reel combos. Wonder 💭 if they win replace the Nass that I lost 😡...

.

With two 7 and a halfers. LOL

Whitey Loc: Southeast ohio

Ftu209 wrote:

Recently while fishing with my grandson he lost the tension knob on my accurist pt reel. I contacted quantum
(Zebco) and they advised me that the part was out of stock but if i returned the reel they would send me a new one free of charge. I sent them the reel five days ago and today I received a brand new reel. In todays world that is great customer service and treatment of a customer. Hats off to them from a grateful grandfather.

Hey that's awesome man 👍

HenryG Loc: Falmouth Cape Cod Massachusetts

rapala54 wrote:

Better then the luck I been having with Shimano. Been a year or so and at first they told me the people they contracted for parts failed them. Sent back said we will get in touch. Now mind you this warranty work I just screwed up. Going 2nd year and they still no parts. Thinking about trying new reel..

Not made in the good ole USA

audigger53 Loc: Severn, MD

William Tristram wrote:

I have a Shimano spitfire reel lightweight freshw... (show quote)

Might try this site to see if they have one. Just a thought.

https://www.mikesreelrepair.com/reel-parts/shimano-parts/

Tomdavis Loc: Beaufortsc

rapala54 wrote:

Better then the luck I been having with Shimano. Been a year or so and at first they told me the people they contracted for parts failed them. Sent back said we will get in touch. Now mind you this warranty work I just screwed up. Going 2nd year and they still no parts. Thinking about trying new reel..