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USPS delivery of broken rod
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Oct 13, 2021 05:58:15   #
bobber22 Loc: Ocala, Florida
 
Ordered a $ 140 St. Croix rod. USPS delivered it. Packaging broken in half, rod also broken in half. Ordered through Amazon with a private shipper. Have lost my email which said delivery was late. Anyone know what I should do about this ? USPS or Amazon ?

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Oct 13, 2021 06:26:15   #
OJdidit Loc: Oak Creek Wisconsin
 
Ouch, if you have the tracking info (shipping label) I would start with USPS as I doubt it looked like that when they picked it up, or at least I hope not. Someone owes you a rod. One step at a time…

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Oct 13, 2021 06:28:19   #
Fredfish Loc: Prospect CT.
 
bobber22 wrote:
Ordered a $ 140 St. Croix rod. USPS delivered it. Packaging broken in half, rod also broken in half. Ordered through Amazon with a private shipper. Have lost my email which said delivery was late. Anyone know what I should do about this ? USPS or Amazon ?


If it was insured the Post office should pay to replace it, if not try Amazon. Or stop payment to the seller.

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Oct 13, 2021 07:12:58   #
kandydisbar Loc: West Orange, NJ
 
bobber22 wrote:
Ordered a $ 140 St. Croix rod. USPS delivered it. Packaging broken in half, rod also broken in half. Ordered through Amazon with a private shipper. Have lost my email which said delivery was late. Anyone know what I should do about this ? USPS or Amazon ?


Amazon should contact both seller and shipper. Good luck! Don't give up.

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Oct 13, 2021 07:26:03   #
flyguy Loc: So. Padre Island, TX. 1 & 2, & S.E. MN. 3-12
 
bobber22 wrote:
Ordered a $ 140 St. Croix rod. USPS delivered it. Packaging broken in half, rod also broken in half. Ordered through Amazon with a private shipper. Have lost my email which said delivery was late. Anyone know what I should do about this ? USPS or Amazon ?



That sucks, I'll tell you what I did. I ordered two rod blanks and the components needed to build two custom rods for clients. They were delivered, not sure by whom, Fed Ex or UPS. The blanks were ordered from Mud Hole in FL. They arrived with the box broken and also the rod blanks broke. I called Mud Hole and they told me to send them some pictures, like a dozen, of the broken shipping box and the broken rods as they arrived. This can be done over the computer. Mud Hole sent me two new rods, and they went after whoever shipped them. So, I would start with Amazon. Good luck. Let us know what happens.

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Oct 13, 2021 08:28:27   #
plumbob Loc: New Windsor Maryland
 
bobber22 wrote:
Ordered a $ 140 St. Croix rod. USPS delivered it. Packaging broken in half, rod also broken in half. Ordered through Amazon with a private shipper. Have lost my email which said delivery was late. Anyone know what I should do about this ? USPS or Amazon ?


Your order list on Amazon might have the details.

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Oct 13, 2021 08:39:19   #
Iowa Farmer Loc: Iowa City Iowa
 
If they were sent Priority without extra insurance there is $50.00 insurance, the sender needs to file a claim. Long packages like that have trouble making the corners on the machines, then following packages put pressure on it,causing the damage. Definitely take pictures and contact the shipper, Amazon is pretty good about replacement. Don't throw anything away, you may have to take it to your local Post Office for damage verification. I am a Postmaster, and that is how claims are handled. PM me if you need any help.

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Oct 13, 2021 09:03:15   #
Gordon Loc: Charleston South Carolina
 
bobber22 wrote:
Ordered a $ 140 St. Croix rod. USPS delivered it. Packaging broken in half, rod also broken in half. Ordered through Amazon with a private shipper. Have lost my email which said delivery was late. Anyone know what I should do about this ? USPS or Amazon ?


wife has Amazon Prime. She said you should contact Amazon

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Oct 13, 2021 09:56:24   #
Sinker Rig Loc: Tampa area
 
Good luck....you'll be dead before the postal service does anything. A long tube like that won't ever go on a machine, it will be separated and sent to the manual aisle and processed by hand. I did 21 yrs with the postal service

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Oct 13, 2021 09:59:07   #
Sinker Rig Loc: Tampa area
 
OJdidit wrote:
Ouch, if you have the tracking info (shipping label) I would start with USPS as I doubt it looked like that when they picked it up, or at least I hope not. Someone owes you a rod. One step at a time…


If USPS receives it broken or if they break it they will deliver it broken

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Oct 13, 2021 11:13:44   #
Pixiedog456005 Loc: Maryland
 
Fly is so so right again.
Take lots of pics then start the ball rolling.

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Oct 13, 2021 11:36:22   #
Bilgebreath Loc: Fairborn, Ohio
 
I had a rod delivered broken. Contacted Amazon right away and they sent me a return label and credited my account after asking if I wanted my money or a replacement. I was out a box though.

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Oct 13, 2021 12:34:03   #
OJdidit Loc: Oak Creek Wisconsin
 
Sinker Rig wrote:
If USPS receives it broken or if they break it they will deliver it broken


Won’t they put a “received damaged” sticker on it to cover their butts, though? If in case they didn’t do it…

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Oct 13, 2021 12:42:42   #
Sinker Rig Loc: Tampa area
 
OJdidit wrote:
Won’t they put a “received damaged” sticker on it to cover their butts, though? If in case they didn’t do it…


Sure they will but where would you think it happened? The sender didn't ship it damaged, postal service wouldn't take it

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Oct 13, 2021 12:53:33   #
Sinker Rig Loc: Tampa area
 
Most companies charge a substantial fee to ship a rod and most don't use USPS. They use UPS or FEDX

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